April 18, 2016
Let's Really Listen!

Let’s Really Listen

Recently I ordered lunch for my wife and me at a deli. I said, “I want two turkey sandwiches on wheat, one with cheese and one […]
June 28, 2014

The Wandering Mind

Drake Baer, in an article titled “The Science Behind Why Your Mind Keeps Wandering,” begins with this exercise. “Count your exhalations–1, 2, 3–all the way […]
June 17, 2014

Listen First

A communication principle that I have a hard time adhering to is “listen first.” I can’t wait to start talking, and I sometimes pay the consequences. […]
April 24, 2013

Let People Know You Want to Listen

Someone said the only reason we listen is because we know we get to talk next. We are good at talking but many of us […]
March 1, 2013

Staying Alert in Meetings

You may spend more than 50% of your workday in meetings. You may listen to conversations to which you are expected to contribute or to […]
April 25, 2012

The “Cocktail-Party Effect

‘I realize I just posted a newsletter on Monday, but the lead article in the “Personal Journal” section of the Wall Street Journal yesterday is […]
December 19, 2011

Conversation Time!

Erin Moriarty of 48 Hours said, “With cell phones, iPhones, Blackberries and computers, Americans today have no trouble making connections…it’s making conversation that seems to […]
October 6, 2011

The End of an Era

            Not many people have a life on network television news at age 92, and yet that is what Andy Rooney has been able to […]