July 6, 2015

Emphasizing Empathy

I believe one of the most important traits of effective communication is empathy—the ability to put yourself in the other person’s situation. I think we […]
July 29, 2013

The Sleep of the Grieved

In over four decades of teaching college students, I am able to remember only an infinitesimal fraction of the hundreds of students who passed through […]
April 15, 2013

Say a Positive Word Today

We know that positive messages are easier to assimilate and understand than negative messages. You improve the effectiveness of communication when you can couch messages […]
September 6, 2011

The Power of the Personal

While listening to thousands of speeches in my teaching and training career, I've noticed certain characteristics of truly effective presentations. One significant trait is the amount […]
January 22, 2011

Listening from the Heart

In my listening seminars and university classes, students learn that empathic listening, or listening from the heart, will affect other aspects of communication. Colin Firth […]