July 6, 2015
I believe one of the most important traits of effective communication is empathy—the ability to put yourself in the other person’s situation. I think we […]
July 29, 2013
In over four decades of teaching college students, I am able to remember only an infinitesimal fraction of the hundreds of students who passed through […]
April 15, 2013
We know that positive messages are easier to assimilate and understand than negative messages. You improve the effectiveness of communication when you can couch messages […]
September 6, 2011
While listening to thousands of speeches in my teaching and training career, I've noticed certain characteristics of truly effective presentations. One significant trait is the amount […]
January 22, 2011
In my listening seminars and university classes, students learn that empathic listening, or listening from the heart, will affect other aspects of communication. Colin Firth […]