Communication Newsletter

September 10, 2024

Adapting on the Spot

Once I was listening to an outstanding speaker when an audience member, succumbing to a long day of meetings, went to sleep so soundly that […]
July 2, 2024

The Power of Workplace Listening

In the workplace, reaching a win/win resolution is often the goal. A huge step toward winning is to listen empathetically. The story of the Titanic […]
April 2, 2024

Know Your Audience!

From 1869 to 1924, Russell Conwell delivered a speech, “Acres of Diamonds,” 6,152 times. With the money he earned, he helped establish Temple University. How […]
March 12, 2024

Cutting Out Cringey Comments

Some speakers use phrases which make me cringe because the implications of the words may be either insulting or misleading. Let’s look at a few […]
January 16, 2024

Reaching a Resolution

In the workplace, reaching a win/win resolution is often the goal. A huge step toward winning is to listen empathetically. The story of the Titanic […]