listen

June 17, 2014

Listen First

A communication principle that I have a hard time adhering to is “listen first.” I can’t wait to start talking, and I sometimes pay the consequences. […]
April 18, 2016
Let's Really Listen!

Let’s Really Listen

Recently I ordered lunch for my wife and me at a deli. I said, “I want two turkey sandwiches on wheat, one with cheese and one […]
July 31, 2017

Pause Power

Sometimes the most important part of communication is not the words we use, but the space between the words. We need to learn to use […]