August 23, 2010

Catching Cultural Cues

We just got back from a month in Southeast Asia—more specifically, Malaysia and Sri Lanka. My interest in communication made me very aware of communicating […]
August 30, 2010

There Is a Cow in the Street

After spending a few days in Sri Lanka last month, I was reminded of how much we get used to looking for things in a […]
November 5, 2010

Making the Day Better

In exploring Chillicothe a few weeks ago, we found the studio of graphic designer Dard Hunter. Among his many works, including his beautifully printed books, […]
February 16, 2011

Listen, Ask, Listen Again

The words in the title of this piece are part of key training skills Delta Airlines is using to send 11,000 agents back to school, according […]
July 8, 2011

Have Fun with Words

I recently spent several days in London and Northern Ireland.  Even though English is the major language in both countries, many words have different meanings […]
June 25, 2012

Eating and Greeting: Living in Natal

As we continue our mission project in Natal, Brazil, I’m reminded of the power of the nonverbal.  Since I don’t know Portuguese, and many of […]
June 27, 2012

Check Your Attitude

One of the keys to effective communication is to exude a positive attitude as you deal with people. That is not always easy. You burn […]
June 29, 2012

Let’s Have a Bonfire!

I always thought of bonfires as a way to celebrate an important victory in sports or as a campfire for roasting hot dogs and making […]