Programs
Steve Boyd can present his specialized topics in speeches, seminars (longer, more detailed), or workshops (hands-on audience activity).
The Listening Training Program
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"Your interactive style was particularly effective with our group of lawyers, most of whom always have something to say. More importantly, their positive comments reveal that they were actually listening to the program, which proves its success!"
John R. Bradley
President
Tennessee Municipal Attorneys Association
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Ask Questions! Build Relationships! Network! We all have heard to be successful we have to actually hear, comprehend, learn what the other person is saying! We can not increase our knowledge unless the other person is talking and we are listening! This is a seminar series of 10 modules that Steve tailors according to your organization's goals.
Ask Questions! Build Relationships! Network! We need a listening program! We all have heard that to be successful we have to actually hear, comprehend, and learn what the other person is saying. Easy listening does not come easily! We can not increase our knowledge unless the other person is talking and we are listening. Active listening is essential.
Steve Boyd's Listening Skills Training Program is for your staff, your sales force, your customer service department. Steve has designed this series of active listening seminars into 3-hour segments. Through the seminars, your associates will be presented useful and powerful material, have a chance to interact/role play with their teammates, and receive meaningful feedback by creating their own video tapes.
Most motivational seminars are effective for a short time but the effect drops off quickly. Steve's Effective Listening Training Program reinforces the communication process a little at a time. It allows the audience to grow with little doses of "fertilizer" rather than "dry up" after a heavy dose of motivation!
How it works:
The Listening Program comes in 10 3-hour segments. In each segment Steve exposes your staff to new points, discussions, and finishes with videotape/working examples. As the Meeting Planner, you work with Steve on customizing the seminars to fit your unique situations. The real success of the Listening Training Program lies with Steve's using live, real examples that are occurring on a daily basis in your organization! Everyone will be actively involved, since a listening activity accompanies most examples.
Please go through the 10 sessions. Ask yourself:
Could my people use help with . . .
Is my staff lacking in . . .
If we could improve with this one skill . . .
We would be more effective if . . .
Steve always tailors the Effective Listening series to fit your wants and needs, adding or subtracting elements so you achieve your goals! Steve's program will be a Listening Center for your people.
Session 1
Desensitize listening
Impact of effective listening skills
Identify and discuss bad listening habits
Improve nonverbal aspects of listening
Concentration techniques with listening strategies
Role play and videotape stressing nonverbal listening
Session 2
Attention factors as listening devices
Focus skills for effective listening
Summarizing and paraphrasing as a listening skill
Eliminating distractions to increase active listening
Role play and videotape stressing comprehensive listening
Session 3
Build rapport and promote easy listening through empathy skills
Understand empathy vs. sympathy and other kinds of listening
Develop empathy skills such as being nonjudgmental
Script empathy responses
Videotape role play with empathy
Session 4
Questioning as a listening technique
Listening activity: Practice different kinds of questions
Learn to know when to use questions
Videotape role play with questioning techniques: Listening game
Session 5
Listening strategy: Develop memory skills for names, lists
A variety of exercises to develop memory skills
Ways to remember key items from client
Session 6
Develop critical listening skills
Learn to listen to evaluate, draw conclusions, and give solutions
Learn to overcome emotion words, biases, prejudging
Videotape role play with critical listening
Session 7
Listening in conflict an effective listening skill
Learning identification as a conflict resolution skill
Tips on handling emotional aspects of conflict listening
Practice feedback skills in difficult listening situations
Videotape role play with conflict situations
Session 8
Special kinds of listening: listening in meetings, public audiences, on the phone, conference calls
Taking notes
Videotape role play with combination of several previous session topics
Session 9
Gender differences in listening
Cultural differences in listening
Right brain/left brain listening habits
Practice with exercises to illustrate different listening styles
Videotape role play incorporating all listening skills that are applicable to specific situations
Session 10
Effective listening: Review making listening skills a vital part of selling
Devise action plan for improving and implementing individual listening skills
A listening device everyone can use
A listening skill to use immediately
Review and wrap-up
Consider:
People react positively to each other if there is an opportunity to build a relationship. Steve will help your staff learn how! The Listening Program is designed over time so Steve can build a relationship with your staff also - which will open their minds to be receptive to new ideas.
If turnover is a problem, The Listening Training Program provides your staff with an on-going self-improvement process. A person stays or wants to become involved with a organization that cares about its employees. Active listening is critical to success.
Contact Steve today! Make your organization a Listening Center!
Other Resources by Steve Boyd
 Resource : Boyd's Benchmarks
Steve is "famous" for his Benchmarks! Now you can have a book, over 120 pages, of these famous sayings. This 4" X 6" spiral bound book can stand so you can display your Benchmark of the day! Details
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