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Ask Questions! Build Relationships! Network!
We need a listening program! We all have
heard that to be successful we have to actually hear,
comprehend, and learn what the other person is
saying. Easy
listening does not come easily!
We can
not increase our knowledge unless the other person is
talking and we are listening. Active listening is
essential.
Steve Boyd's Listening
Skills Training Program is for your
staff, your sales force, your customer service department.
Steve has designed this series of active listening seminars into 3-hour
segments. Through the seminars, your
associates will be presented useful and powerful material, have
a chance to interact/role play with their teammates, and
receive meaningful feedback by creating their own video
tapes.
| Most motivational seminars are
effective for a short time but the effect drops off
quickly. Steve's Effective Listening Training Program
reinforces the communication process a little at a
time. It allows the audience to grow with
little doses of "fertilizer" rather than "dry up" after a heavy
dose of motivation! |
How it works:
The Listening Program comes in 10 3-hour
segments. In each segment Steve exposes your staff to
new points, discussions, and finishes with
videotape/working examples. As the Meeting Planner,
you work with Steve on customizing the seminars to fit your
unique situations. The real success of the Listening
Training Program lies with Steve's using live, real
examples that are occurring on a daily basis in your
organization! Everyone will be actively involved,
since a listening activity accompanies most examples.
Please go through the 10
sessions. Ask yourself:
- Could my people use help
with . . .
- Is my staff lacking in
. . .
- If we could improve with
this one skill . . .
- We would be more
effective if . . .
Steve always tailors the
Effective Listening series to fit your wants and needs, adding or subtracting
elements so you achieve your goals! Steve's program
will be a Listening Center for your people.
Session
1
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- Desensitize listening
- Impact of effective
listening skills
- Identify and discuss
bad listening habits
- Improve nonverbal
aspects of listening
- Concentration
techniques with listening strategies
- Role play and
videotape stressing nonverbal listening
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Session
2
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- Attention factors as listening
devices
- Focus skills for
effective listening
- Summarizing and
paraphrasing as a listening skill
- Eliminating
distractions to increase active listening
- Role play and
videotape stressing comprehensive listening
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Session
3
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- Build rapport and
promote easy listening through
empathy skills
- Understand empathy
vs. sympathy and other kinds of listening
- Develop empathy
skills such as being nonjudgmental
- Script empathy
responses
- Videotape role play
with empathy
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Session
4
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- Questioning as a
listening technique
- Listening
activity: Practice different
kinds of questions
- Learn to know when to
use questions
- Videotape role play
with questioning techniques: Listening game
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Session
5
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- Listening
strategy: Develop memory skills
for names, lists
- A variety of
exercises to develop memory skills
- Ways to remember key
items from client
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Session
6
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- Develop critical
listening skills
- Learn to listen to
evaluate, draw conclusions, and give solutions
- Learn to overcome
emotion words, biases, prejudging
- Videotape role play
with critical listening
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Session
7
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- Listening in conflict
an effective listening skill
- Learning
identification as a conflict resolution skill
- Tips on handling
emotional aspects of conflict listening
- Practice feedback
skills in difficult listening situations
- Videotape role play
with conflict situations
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Session
8
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- Special kinds of
listening: listening in meetings, public audiences,
on the phone, conference calls
- Taking notes
- Videotape role play
with combination of several previous session topics
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Session
9
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- Gender differences in
listening
- Cultural differences
in listening
- Right brain/left
brain listening habits
- Practice with
exercises to illustrate different listening styles
- Videotape role play
incorporating all listening skills that are
applicable to specific situations
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Session
10
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- Effective listening: Review making
listening skills a vital part of selling
- Devise action plan
for improving and implementing individual listening
skills
- A listening device
everyone can use
- A listening skill to
use immediately
- Review and wrap-up
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Consider:
- People react
positively to each other if there is an opportunity
to build a relationship. Steve will help your
staff learn how! The Listening Program
is designed over time so Steve can build a
relationship with your staff also - which will open
their minds to be receptive to new ideas.
- If turnover is a
problem, The Listening Training Program
provides your staff with an on-going self-improvement
process. A person stays or wants to become
involved with a organization that cares about its
employees. Active listening is critical to
success.
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Contact Steve today!
Make your organization a Listening Center!
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"I
serve as the principal meeting planner for two
statewide organizations, and I always consider whether
Steve's messages fit either a general session or a
workshop. Since I heard Steve for the first time
more than 15 years ago, I have been impressed with the
down-to-earth and practical tools he gives the
audience, which each person can use to improve his or
her personal communication skills--and it's done with
humor and a pace that keeps audiences'
attention. For the quality, Steve is an absolute
bargain!" |
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Michael R.
Stone
MKS Communications, Frankfort, Kentucky |
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