Monthly Archives: June 2011

Become a Better Communicator—Without Communicating

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You don't have to be talking or listening to become a better communicator. For example, increasing your vocabulary will enhance your communication. I subscribe to the free Merriam Webster "Word of the Day" via email. The entry includes a definition, the word used in a sentence, and the history of the word as well as correct pronunciation. When you learn a new word, work it into your conversation. Find reasons to write the word or simply think about how to incorporate the new word into your speaking vocabulary. Any new word you can add will help you give a more accurate, vivid, and understandable meaning to your message. We have all had the experience of trying to think of just the right word;  this habit of adding new words will help you to do so.

            Develop a habit of thinking about a phone conversation or a discussion before it actually happens. Consider the words you may choose to use. Visualize the conversation in your mind. Think of how other people in the group may respond to your idea. Ask yourself, "What is the point I want to make?" and think of words that will help you accomplish your goal.

            Certainly actually speaking and listening are important ways to improve your communication, but these two approaches can improve your communication without actually communicating with someone else.

Praise in Public; Criticize in Private

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Dusty Baker is in his fourth season of managing the Cincinnati Reds. Last year they won the Central Division of the National League for the first time in over a decade. A reason is the people skills of Baker. He is often referred to as a “players’ manager.” One meaning of that is that he always supports his players. Even when they play poorly he never criticizes the player in public. He will have a private conversation to discuss the weakness or mistake.

I enjoy reading his quotes in the Cincinnati Enquirer’s sports section the day after a game. For example, if the bullpen does not perform well, instead of picking on the guy who gave up four runs in the seventh inning to lose the game, he will say, “Well, the bullpen is overworked. We have had to go the bullpen too early in the game the past few days.”

If an infielder kicks the ball around on a routine ground ball and does not get the runner out in time, Dusty may say, “He is still working to bring his shoulder back to original strength and he made a fine play later to save a run.”

Sometimes a sports writer will note that Dusty had a private meeting with a certain pitcher or infielder, and you suspect the manager was pointing out the error of his recent play. But the public does not hear this critique.

Dusty Baker demonstrates an important leadership skill: criticize in private and praise in public.