May 15, 2013The Green Monster: A Case Study of Handling Customer ComplaintsOur friend Tom owns a waste management company called Green Monster Recycling and Disposal. All his trucks are green and his recycling program emphasizes being green. […]
March 25, 2013Handling the Difficult PersonI recently read this statement, “If you lend someone $20 and you never see that person again, it was probably worth it.” We sometimes have […]