April 18, 2016
Recently I ordered lunch for my wife and me at a deli. I said, “I want two turkey sandwiches on wheat, one with cheese and one […]
June 28, 2014
Drake Baer, in an article titled “The Science Behind Why Your Mind Keeps Wandering,” begins with this exercise. “Count your exhalations–1, 2, 3–all the way […]
June 17, 2014
A communication principle that I have a hard time adhering to is “listen first.” I can’t wait to start talking, and I sometimes pay the consequences. […]
April 24, 2013
Someone said the only reason we listen is because we know we get to talk next. We are good at talking but many of us […]
March 1, 2013
You may spend more than 50% of your workday in meetings. You may listen to conversations to which you are expected to contribute or to […]
April 25, 2012
‘I realize I just posted a newsletter on Monday, but the lead article in the “Personal Journal” section of the Wall Street Journal yesterday is […]
December 19, 2011
Erin Moriarty of 48 Hours said, “With cell phones, iPhones, Blackberries and computers, Americans today have no trouble making connections…it’s making conversation that seems to […]
October 6, 2011
Not many people have a life on network television news at age 92, and yet that is what Andy Rooney has been able to […]