Life Skills

Steve’s blog and newsletter are available to the public.

His cache of “Speaker Stories — Stories You Can Use in Tomorrow’s Speech,”
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April 14, 2015

Humanness and Empathy

One of the most important parts of interpersonal communication is the ability to empathize with another. This is sometimes hard to do because we don’t […]
January 21, 2015

Connecting on a Cruise

My wife and I usually take a winter cruise to enjoy warm weather instead of suffering in the frigid Midwest.  The experience, however, is also […]
November 9, 2013

What Kind of Conversation Was That?

You can tell how important something is by the number of words used to describe it. For example, according to anthropologist Franz Boaz, the Eskimo […]
May 15, 2013

The Green Monster: A Case Study of Handling Customer Complaints

Our friend Tom owns a waste management company called Green Monster Recycling and Disposal. All his trucks are green and his recycling program emphasizes being green. […]
October 18, 2012

Not All Valuable Information is Found by Googling

I grew up in the card catalogue era. If you don’t know what that is, ask your parents. Today I can ask my students a […]